Frequently Asked Questions

We understand any and all concerns owners may have in choosing their ideal care takers.

In order to board or attend daycare at The Barkgata Pet Hotel, we require 3 vaccines to be up to date. They are Rabies, Distemper, Bordetella. 

All vaccines must be presented at the time of booking. 

If vaccines are expired, please notify us of when the vet appointment will be! 

All female dogs over 6 months MUST be spayed before coming to our facility. This rule has no exceptions. 

All reservations, daycare or boarding, are paid in full at the time of booking.

DAYCARE POLICY

All Daycare purchases are nonrefundable.

All Daycare packages are available for use within one year of purchase.

OVERNIGHT BOARDING POLICIES

Blackout Dates

2022 BLACKOUT CALENDAR DATES ARE THE FOLLOWING:

July 1, 2022 to September 10, 2022

November 20, 2022 to December 4, 2022

December 23, 2022 to January 6, 2023

All blackout dates are NON-REFUNDABLE! 

If canceled more than 14 days prior to check-in only a credit will given towards future reservations.  

If canceled less than 14 days prior to check-in no refund or credit will be given. 

Non-Blackout Dates

If canceled more than 7 days prior to the check-in date, a full refund will be issued to the original form of payment.

If canceled less than 7 days prior to check-in, only a store credit towards a future reservation will be given.

HOTEL POLICY

Check-in is between 8AM and 1PM. 

Check-out is before 10am. If your pup requires a later pick up, a half day of daycare ($34) will be added to your reservation.

BATHING POLICY

To ensure each guest goes home nice and clean, an exit bath ($39) is required for any guest staying 3 nights or more. This will be added to your reservation when booking!

Here at the Barkgata we feed our guest Hill’s Science Diet Dry Food. Food is included with every  overnight reservation.

However, you are more than welcome to bring your own food from home.

If food from home is brought a fee of $5/day will be added to your reservation. 

We ask for storage purposes, please do not bring more than the amount of food needed for the stay.

As well,  all food must be pre-portioned in disposable containers for each serving. 

Any questions with this policy give us a call. 

Thanks!

You are more than welcomed to bring ONE toy for their suite. Beds and blankets are provided. We are not responsible for any damages or loss of items brought to our facility. 

Unfortunately, do to the way our facility is run, all dogs must be able to be socialized with other dogs in a daycare setting. 

Any questions with this manner call 631-888-3500.

We do not feed our daycare guest as they are in our play rooms all day and food tends to trigger some aggression amongst other guest. We ask you feed your pup before arriving to the facility.

Yes, as long as the size of the dogs will fit comfortably in the suite. Each additional guest will
receive 20% off if boarded together. Dogs must be from the same house hold to receive this
discount. 

Of course! However, prior to booking any reservations we require an evaluation of all guest over the age of 10.

Check-in is between 8AM and 1PM, 7 days a week.

We will not accept a overnight boarding guest after 1PM.

Normal Check-Out is before 10am.

If your pup requires a later checkout, a half day of daycare ($34)

will be added to your reservation.

Late check out Monday through Friday is available until 7PM.

Late check out on Saturday and Sunday is available until 5PM.

Of course! We can provide you with updates via phone or email. We can also send photographs and we will frequently post on social media. Be sure to follow us on Instagram and Facebook! @barkgatadoghotel

Definitely! Please include any instructions we may need to have with the person who will be dropping your dog off. We will need to add their name to the account as an approved pickup person, and we will ask for ID when they come to pick up.

Have any more questions or concerns, just give us a call!